Employees should keep guests' personal information?

The correct answer emphasizes the importance of confidentiality and privacy regarding guests' personal information. Keeping guests' personal information private and secure is a fundamental responsibility for restaurant employees. Doing so builds trust between the establishment and its patrons, ensuring that customers feel safe and valued.

In the hospitality industry, protecting sensitive information such as contact details, preferences, and financial data is critical. Mishandling this information could lead to breaches of privacy, potentially resulting in negative consequences for both the guests and the establishment, including legal implications and loss of reputation.

Maintaining privacy also fosters a respectful and professional environment, reinforcing the establishment's commitment to customer service and ethical standards.