In which scenario should employees notify Security?

Employees should notify Security when they see suspicious activity because it is crucial for maintaining safety and security within the restaurant environment. Recognizing and reporting suspicious behavior can prevent potential incidents before they escalate and ensure a safe atmosphere for both guests and staff. This proactive approach allows Security to assess and address any threats quickly, contributing to an overall secure dining experience.

In situations where employees receive complaints from guests, they are generally advised to handle such matters through appropriate channels, such as management or customer service, rather than directly involving Security unless there's an evident security concern. When unsure about a situation, employees might benefit from consulting their supervisor or management for guidance; however, Security involvement is typically needed only when there are clear signs of potential danger or disruption. Additionally, when a guest asks for assistance, this usually pertains to service-related issues, which do not necessarily warrant Security's involvement unless the request is linked to a security concern.