One way to effectively respond to a customer's complaint is to?

When handling a customer's complaint, the most effective response is to apologize and find a solution. This approach demonstrates empathy and shows that you value the customer's feelings and experience. An apology acknowledges the issue at hand, which helps to diffuse any tension and shows that you are taking the complaint seriously.

Following the apology, actively seeking a solution reflects a commitment to customer satisfaction. This could involve offering to correct the problem, providing a replacement dish, or finding another way to make up for the unsatisfactory experience. By focusing on resolution, you foster goodwill and encourage the customer to have a more positive view of the establishment, even in the face of a complaint.

This method not only addresses the immediate concern but also helps to build a trusting relationship with the customer, which is essential for repeat business and positive word-of-mouth.