What is an important skill for servers in managing guest expectations?

Effective communication is crucial for servers in managing guest expectations because it enables them to clearly convey important information about the menu, special promotions, and any potential delays in service. When servers communicate effectively, they can set realistic expectations regarding wait times, food preparation, and menu availability. This helps in ensuring that guests feel informed and valued throughout their dining experience.

In addition, effective communication involves active listening, allowing servers to better understand guest preferences and special requests. By accurately addressing these, servers can enhance the overall experience and satisfaction of the guests. This not only fosters a positive atmosphere but also builds trust and rapport, encouraging guests to return.

While speed in taking orders, the ability to multitask, and memory for menu items are all valuable skills for a server, they do not directly address the fundamental need for clear and concise communication, which is integral to managing what guests expect during their visit.