What is important to maintain when speaking with a guest?

Maintaining eye contact throughout a conversation with a guest is crucial for several reasons. Firstly, eye contact conveys attentiveness and respect, suggesting that you are fully engaged and interested in what the guest is saying. This can significantly enhance the guest's feeling of importance and make them feel valued in the conversation.

Furthermore, consistent eye contact helps build trust and rapport. It signals confidence and sincerity, which can make guests more comfortable and open to communicating their needs and feedback. In a restaurant setting, where service quality is paramount, establishing this connection can lead to a more positive dining experience for the guest.

Additionally, eye contact can help gauge the guest's reactions and emotions during the exchange, allowing you to respond appropriately and foster a more personalized interaction. This attentiveness can differentiate your service and contribute to overall guest satisfaction.