What should a server do if they forget an item from the order?

When a server forgets an item from an order, promptly apologizing and retrieving the item is the best course of action. This approach demonstrates professionalism and a commitment to customer service. Apologizing acknowledges the oversight and reassures the guest that their experience is important to the server and the establishment. By quickly rectifying the mistake and retrieving the forgotten item, the server minimizes any inconvenience caused to the guest and helps maintain a positive dining experience.

In situations where servers delay acknowledgment until a guest inquires about the missing item, it can lead to frustration and dissatisfaction, which can negatively impact the overall dining experience. Ignoring the mistake not only shows a lack of attention to detail but could also make guests feel undervalued. Offering a discount might be appropriate in some circumstances, but it does not directly address the immediate issue of the forgotten order item and could distract from the main service recovery action needed. Delivering a prompt and sincere apology along with the forgotten item is more effective in ensuring guest satisfaction.