When can you call a guest by their first name?

Calling a guest by their first name is a practice that should be handled with care and respect. Using a guest’s first name typically comes into play when they explicitly indicate their preference for it. This approach aligns with customer service principles that prioritize individual comfort and boundaries. By waiting for a guest to request that you use their first name, you demonstrate attentiveness to their comfort level and create a welcoming atmosphere that respects personal preference.

Other scenarios, such as when the guest is familiar or during casual conversations, may seem like appropriate situations to use first names. However, these contexts do not guarantee that a guest is comfortable with that level of familiarity. It’s important to prioritize the guest's wishes and ensure that your interactions align with their expectations, which reinforces the importance of option B. This can help build rapport without overstepping any social norms or boundaries set by the guest.