When speaking with a guest, it is important to?

Using a gracious tone and avoiding slang when speaking with a guest is essential for several reasons. First, maintaining a gracious tone helps to create a welcoming and comfortable atmosphere for guests. It conveys respect and professionalism, which are critical in the hospitality industry. A courteous approach not only enhances the guest's experience but also fosters goodwill and positive relationships, encouraging repeat visits.

Avoiding slang is equally important because it ensures clear communication. Slang can be interpreted differently by individuals, leading to possible misunderstandings. Guests may feel more at ease and valued when servers use language that is clear and universally understood, rather than colloquial expressions that might not resonate with everyone.

Overall, treating guests with courtesy and clarity reflects the establishment's commitment to excellent service and can significantly elevate a guest's dining experience.