Which action is appropriate if a guest shows dissatisfaction with their meal?

When a guest shows dissatisfaction with their meal, the appropriate action is to apologize and offer to replace it. This response acknowledges the guest's feelings and shows that you value their experience. By apologizing, you demonstrate empathy, which is crucial in the hospitality industry, as it helps to build a positive relationship between the guest and the restaurant.

Offering to replace the meal provides a solution to the problem and gives the guest an opportunity to have a more enjoyable experience. This action reflects a service-oriented mindset, which is key to customer satisfaction in a restaurant setting. It also presents a chance to learn from feedback and improve the overall dining experience for the guest.

In contrast, ignoring the complaint fails to address the guest's feelings and can cause further dissatisfaction. Agreeing with the guest and suggesting they shouldn't have ordered the meal shifts blame away from the restaurant, which is not conducive to creating a welcoming environment. Changing the subject diverts attention from the issue at hand, leaving the guest feeling unvalued and unattended. Overall, apologizing and offering a replacement is the most constructive and professional way to handle a dissatisfied guest.